JOB SUMMARY

Spectrum Killian is seeking a dedicated and proactive Customer Experience Administrator to join our Commercial team. The successful candidate will play a pivotal role in supporting sales, enhancing customer experience, and assisting the Onboarding Team. This position requires working across all company sites and collaborating closely with various departments.

ESSENTIAL DUTIES:

• Support the Commercial team in managing data and Key Performance Indicators (KPIs) using tools such as PowerPoint and Excel. Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, is required.
• Provide administrative assistance to the Onboarding Team, ensuring smooth operations and efficient processes.
• Collaborate with cross-functional teams, including operations, to streamline workflows and improve customer experience.
• Maintain accurate records and documentation related to customer interactions, sales activities, and onboarding procedures.
• Assist in the preparation of reports, presentations, and analyses for internal and external stakeholders.
• Stay updated with industry trends, best practices, and technologies to suggest improvements and innovative solutions.

Other Duties:

• Other duties as required by the CCO or Management

ESSENTIAL SKILLS AND EXPIRIENCE:

• Highly organized and detail oriented, with ability to understand the need and urgency to execute.
• Good quantitative analytical skills with ability to solve problems.

· Ability to translate data into actionable information and drive positive results.

· Ability to identify and address issues

· Proficiency Microsoft Suite experience.

Knowledge and Abilities Required

• Excellent communication skills.
• Computer knowledge
• Good written and verbal communication skills.
• Planning: an ability to think ahead and plan over short-, mid-, and long-term time spans.
• Prioritize responsibilities.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Strong orientation towards high-performance teamwork.
• Strong sense of time organization and urgency.
• Able to work independently and within a team
• Strong commitment to company values, philosophy, vision.

Spectrum Killian Dental Lab Alliance is an equal opportunity employer.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person